Toniq Collective Privacy Policy

 

PRIVACY POLICY

Toniq Collective NZ Limited (“Toniq Collective”, "us", "we", or "our") operates www.toniqcollective.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.toniqcollective.com.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

While using our Site, you may be asked to provide us with Personal Information for the purpose of completing a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase. During these activities, your consent to our collection of Personal Information for these purposes is implied.

While using our Site, if you are asked to provide Personal Information for a secondary reason, such as for marketing purposes, we will ask for your express consent to opt in or provide you with an opportunity to say no. If you change your mind after opting in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us at hello@toniqcollective.com.

Disclosure

Toniq Collective does not, and will never, sell or rent your Personal Information to third parties. We may disclose your Personal Information if we are required to do so by law or if you violate our Terms of Service.

Third Party Data Storage

Shopify

Our Site is hosted by Shopify Inc (“Shopify”). Shopify provides us with an online e-commerce platform that allows us to sell our products and services to you via the Site. Your Personal Information and data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your Personal Information and data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data (“Purchase Transaction Data”). This data is encrypted through the Payment Card Industry Data Security Standard (“PCI-DSS”). Your Purchase Transaction Data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your Purchase Transaction Data is deleted.

All direct payment gateways adhere to the standard set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort by brands including; Visa, MasterCard, American Express and Discover. PCI_DSS requirements help ensure the secure handling of credit card information by our Site and third party service providers including Shopify.

For further information, please refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https:www.shopify.com/legal/privacy).

Other Third Parties

In general, our third party service providers will only collect, use and disclose your Personal Information and Personal Transaction Data to the extent necessary to allow them to perform the services they provide to us. However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these third party service providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Some third party service providers may be located in or have facilities located in a jurisdiction different to either us or you. If you elect to proceed with a transaction that involves the services of a third party service provider, then your Personal Information and Personal Transaction Data may become subject to the laws of the jurisdiction(s) in which that third party service provider is located or operates. For example, if you are located in New Zealand and your transaction is processed by a payment gateway located in the United States, then your Personal Information and Personal Transaction Data used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our Site or are redirected to a third party service provider’s website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links from our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information and Personal Transaction Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We take reasonable precautions and strive to use commercially acceptable means to protect your Personal Information and Personal Transaction Data to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed, we cannot guarantee its absolute security.

Any Personal Transaction Data provided to us is encrypted using secure socket layer technology (“SSL”) and stored with an AES-256 encryption.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Toniq Collective NZ Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Age of Consent

By using our Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province and you have given consent to allow any of your minor dependents to use our Site.

Changes To This Privacy Policy

Toniq Collective NZ Ltd may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

 

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

These terms and conditions are a legal agreement between you and Oh Rent Me Limited. The terms and conditions are established by us, and you use the services that we provide, which you submit your personal information, order our products, and use the information provided for further action via our website at www.ohrentme.co.nz

  1. General – Rental Agreement

The full Terms and conditions can be found under “Terms and Conditions”, and they can vary from time to time. You agree that your use of our services is held against the Terms of Service on our website. No other terms or conditions shall have any force or effect.

The contract you agree to is the Oh Rent Me rental agreement. This means that we hold you accountable to uphold the rental agreement, which is specified in your order including the dates for the rental, the product ordered, its size, and the date by which the item is due to be returned. If the item is not returned by the due date stated in the terms and conditions you will be accountable for late fees, as you have no right to the product past the required date of return.

All prices are in New Zealand Dollars (NZD)

  1. Rental Fees, Credit Card Authorisations, Cancellations

The rental fee will be stated along-side the information required for each product which will be listed on the website, the rental fee does not include postage costs. This will be charged at “check-out”. In submitting your order, you hereby authorise us to charge your account used for payment for the rental fee and postage costs. This charge will occur immediately. If the payment method you choose is via bank transfer it will need to be completed at least five days prior to the requested rental date for us to guarantee booking.  

Failure to return the goods or the goods are returned in a unusable state you hereby authorise Oh Rent Me to charge your account used for payment a charge of 150% of the retail value of the product rented from our website. This 150% of the retail value will be taken from original recommended retail price (RRP) when first released. This covers the loss of the item plus the expected loss of revenue from further rentals of that product.

If you require a cancellation, this must be completed within 24 hours of placing your order via our website. We will process your cancellation claim, and reimburse you the full amount, or you can choose store credit if you would prefer, if you meet the requirements. Should a cancellation be submitted after 24 hours of placing your order we hold no obligation to refund or reimburse you for any of the costs incurred with the initial order.

Oh Rent Me reserves the right to charge your account used for payment for non-compliance of the rental agreement and terms and conditions under which you hire our products.

  1. Your obligations

Once the item has arrived to you, you hold the responsibility to these items. When providing an address for shipping you confirm that this address is your physical address, that of which you hold yourself accountable for the items when delivered. If you provide us an address where you do not physically reside, Oh Rent Me shall take no responsibility for non-delivery or any liability to what happens to the product after delivery.

Orders that is classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.

You agree to treat the items with care so that unnecessary damage does not occur. You will be held accountable for loss to the goods due to theft, disappearance, or any other occurrences that may result in the product being lost, if outside of our "Damage Waiver" offerings.

If you have not paid for the "Damage Waiver", and the item requires professional cleaning services you will be liable for these costs and will be charged appropriately. If the returned garment is beyond what is considered normal wear and tear then you agree that we shall charge your account used for payment 150% of the retail value of the product. All new orders since we launched the "Damage Waiver" is covered for:

  • Any damage to the garment - including a complete write-off.
  • Any stains to the garment - including those dry cleaning cannot get out.
  • So pretty much every damage or any stain!!!

The Damage Waiver is a compulsory charge that is added at the end of checkout, for $5 per item. This is a non-refundable fee, even if you return the garments undamaged. By proceeding through our website, you agree to pay this Damage Waiver fee, and realise it is non-refundable.

The Damage Waiver does not include:
 
  • Theft of the garment
  • Refusing to send back the garments
  • Parcels getting stolen from people's property due to it being released from Signature delivery by the customer
  • Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier

The rental agreement states that we require you to send the product back to Oh Rent Me in the prepaid post packaging provided by the return date specified in the online invoice issued to you. You have the option to extend the order at any point via email or telephone, provided it is available for the dates requested, further charges will be applicable accordingly. If you return the goods late, a late fee of $25.00 per day will be charged to your account that you made the payment with, up to a maximum not exceeding 150% of the retail value of the good hired. If our product has not been returned to us within the 14 days, this non-compliance of return will be considered as a breach of the rental agreement and Oh Rent Me shall have the right to charge your credit card 150% of the original retail price (less any late fees that have already been paid).

If the prepaid post bag provided is lost by you, you are held responsible for returning the item at your own expense by the expected return date. The alternative return must be using a nationwide overnight courier service. You must immediately notify us with a tracking code.

Should any misconduct occur to this rental agreement and you refuse to pay amounts due for any damage or late return, we reserve the right to initiate enforcement procedures. Enforcement procedures including any solicitor fees or any other means we require to recover any fees owing by you, will be liable to you.

We reserve the right to terminate your membership to Oh Rent Me at any point in time if you breach any terms of the rental agreement or the Terms and conditions.

  1. Our commitment to you

Once you order has been confirmed, we will uphold the agreement by delivering the product you have ordered, in the correct size, pattern, colour and design, on the date requested to the address you have provided in the order. If the product arrives and it is not of the requested colour, size, pattern and design you must contact Oh Rent Me within 24 hours of the date you received our product via email or telephone and return the product in the prepaid bags provided in the order. This return must be completed within 24 hours of receiving the product. We will reimburse you with the full amount or with full amount in credit, at your own discretion or we can attempt to find the suitable replacement for the original goods requested by the rental date. Oh Rent Me holds no responsibility for errors of your own when ordering products such as, but not limited to requesting incorrect sizes, prints, design and colour, Oh Rent Me holds no responsibility for these mistakes.

We make sure that all products match the quality level that we have described our products to be at, clean and ready to wear. We inspect our items carefully before sending them away, however if you receive the item and it is not up to the standards outlined please contact Oh Rent Me within 24 hours of receiving the items.

You will be provided with a prepaid, pre-addressed “New Zealand post bag” as well as instructions outlining the process of returning the product by its due date.

  1. Limitation of Liability

Oh Rent Me holds no liability to you or any other third party, for any unforeseen circumstances or circumstances considered force majeure, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

  1. Miscellaneous

The rental agreement and the terms and conditions on the website form the entire agreement between you and Oh Rent Me. Oh Rent Me reserves the right to change or terminate this agreement at any time, without notice being given. You shall not assign the agreement without the approval of Oh Rent Me prior to delivery of the goods. Even if the agreement is terminated you are still obligated to fulfil your obligations required under the rental agreement and terms and conditions. Reasons out of Oh Rent Me’s reasonable control including but not restricted to fire, earthquake, and interruptions to supply, other natural disasters, war and or riots or acts of terrorism will result in Oh Rent Me not being liable for non-fulfilment of its obligations under this agreement.  

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

These terms and conditions are a legal agreement between you and Oh Rent Me Limited. The terms and conditions are established by us, and you use the services that we provide, which you submit your personal information, order our products, and use the information provided for further action via our website at www.ohrentme.co.nz

  1. General – Rental Agreement

The full Terms and conditions can be found under “Terms and Conditions”, and they can vary from time to time. You agree that your use of our services is held against the Terms of Service on our website. No other terms or conditions shall have any force or effect.

The contract you agree to is the Oh Rent Me rental agreement. This means that we hold you accountable to uphold the rental agreement, which is specified in your order including the dates for the rental, the product ordered, its size, and the date by which the item is due to be returned. If the item is not returned by the due date stated in the terms and conditions you will be accountable for late fees, as you have no right to the product past the required date of return.

All prices are in New Zealand Dollars (NZD)

  1. Rental Fees, Credit Card Authorisations, Cancellations

The rental fee will be stated along-side the information required for each product which will be listed on the website, the rental fee does not include postage costs. This will be charged at “check-out”. In submitting your order, you hereby authorise us to charge your account used for payment for the rental fee and postage costs. This charge will occur immediately. If the payment method you choose is via bank transfer it will need to be completed at least five days prior to the requested rental date for us to guarantee booking.  

Failure to return the goods or the goods are returned in a unusable state you hereby authorise Oh Rent Me to charge your account used for payment a charge of 150% of the retail value of the product rented from our website. This 150% of the retail value will be taken from original recommended retail price (RRP) when first released. This covers the loss of the item plus the expected loss of revenue from further rentals of that product.

If you require a cancellation, this must be completed within 24 hours of placing your order via our website. We will process your cancellation claim, and reimburse you the full amount, or you can choose store credit if you would prefer, if you meet the requirements. Should a cancellation be submitted after 24 hours of placing your order we hold no obligation to refund or reimburse you for any of the costs incurred with the initial order.

Oh Rent Me reserves the right to charge your account used for payment for non-compliance of the rental agreement and terms and conditions under which you hire our products.

  1. Your obligations

Once the item has arrived to you, you hold the responsibility to these items. When providing an address for shipping you confirm that this address is your physical address, that of which you hold yourself accountable for the items when delivered. If you provide us an address where you do not physically reside, Oh Rent Me shall take no responsibility for non-delivery or any liability to what happens to the product after delivery.

Orders that is classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.

You agree to treat the items with care so that unnecessary damage does not occur. You will be held accountable for loss to the goods due to theft, disappearance, or any other occurrences that may result in the product being lost, if outside of our "Damage Waiver" offerings.

If you have not paid for the "Damage Waiver", and the item requires professional cleaning services you will be liable for these costs and will be charged appropriately. If the returned garment is beyond what is considered normal wear and tear then you agree that we shall charge your account used for payment 150% of the retail value of the product. All new orders since we launched the "Damage Waiver" is covered for:

  • Any damage to the garment - including a complete write-off.
  • Any stains to the garment - including those dry cleaning cannot get out.
  • So pretty much every damage or any stain!!!

The Damage Waiver is a compulsory charge that is added at the end of checkout, for $5 per item. This is a non-refundable fee, even if you return the garments undamaged. By proceeding through our website, you agree to pay this Damage Waiver fee, and realise it is non-refundable.

The Damage Waiver does not include:
 
  • Theft of the garment
  • Refusing to send back the garments
  • Parcels getting stolen from people's property due to it being released from Signature delivery by the customer
  • Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier

The rental agreement states that we require you to send the product back to Oh Rent Me in the prepaid post packaging provided by the return date specified in the online invoice issued to you. You have the option to extend the order at any point via email or telephone, provided it is available for the dates requested, further charges will be applicable accordingly. If you return the goods late, a late fee of $25.00 per day will be charged to your account that you made the payment with, up to a maximum not exceeding 150% of the retail value of the good hired. If our product has not been returned to us within the 14 days, this non-compliance of return will be considered as a breach of the rental agreement and Oh Rent Me shall have the right to charge your credit card 150% of the original retail price (less any late fees that have already been paid).

If the prepaid post bag provided is lost by you, you are held responsible for returning the item at your own expense by the expected return date. The alternative return must be using a nationwide overnight courier service. You must immediately notify us with a tracking code.

Should any misconduct occur to this rental agreement and you refuse to pay amounts due for any damage or late return, we reserve the right to initiate enforcement procedures. Enforcement procedures including any solicitor fees or any other means we require to recover any fees owing by you, will be liable to you.

We reserve the right to terminate your membership to Oh Rent Me at any point in time if you breach any terms of the rental agreement or the Terms and conditions.

  1. Our commitment to you

Once you order has been confirmed, we will uphold the agreement by delivering the product you have ordered, in the correct size, pattern, colour and design, on the date requested to the address you have provided in the order. If the product arrives and it is not of the requested colour, size, pattern and design you must contact Oh Rent Me within 24 hours of the date you received our product via email or telephone and return the product in the prepaid bags provided in the order. This return must be completed within 24 hours of receiving the product. We will reimburse you with the full amount or with full amount in credit, at your own discretion or we can attempt to find the suitable replacement for the original goods requested by the rental date. Oh Rent Me holds no responsibility for errors of your own when ordering products such as, but not limited to requesting incorrect sizes, prints, design and colour, Oh Rent Me holds no responsibility for these mistakes.

We make sure that all products match the quality level that we have described our products to be at, clean and ready to wear. We inspect our items carefully before sending them away, however if you receive the item and it is not up to the standards outlined please contact Oh Rent Me within 24 hours of receiving the items.

You will be provided with a prepaid, pre-addressed “New Zealand post bag” as well as instructions outlining the process of returning the product by its due date.

  1. Limitation of Liability

Oh Rent Me holds no liability to you or any other third party, for any unforeseen circumstances or circumstances considered force majeure, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

  1. Miscellaneous

The rental agreement and the terms and conditions on the website form the entire agreement between you and Oh Rent Me. Oh Rent Me reserves the right to change or terminate this agreement at any time, without notice being given. You shall not assign the agreement without the approval of Oh Rent Me prior to delivery of the goods. Even if the agreement is terminated you are still obligated to fulfil your obligations required under the rental agreement and terms and conditions. Reasons out of Oh Rent Me’s reasonable control including but not restricted to fire, earthquake, and interruptions to supply, other natural disasters, war and or riots or acts of terrorism will result in Oh Rent Me not being liable for non-fulfilment of its obligations under this agreement.